Job Description
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We have an exciting opportunity for a Reservations Agent in London-based Hospitality business. The hotel's location in one of London's most picturesque areas makes it ideal for both business and pleasure travellers thanks to its sophisticated elegance and first-rate amenities. The Reservation Agent is in charge of accurately entering and processing reservations and maximising room sales through proactive selling and up-selling strategies.
Job Requirements:
- This position requires a welcoming demeanour, an integral attitude, teamwork abilities, and values.
- Committed to providing outstanding visitor experiences.
- Exercise discipline and a sense of urgency.
- University graduate.
- Outstanding written and oral English and Chinese skills for business reasons.
- Excellent interpersonal and communication abilities.
Responsibilities
Job Responsibilities:
- Pass the tests and finish the courses required by the business.
- Conversant with hotel operations and products.
- Maximize hotel revenue and room sales with a focus on upselling.
- Check daily for any new reservations, modify or cancel existing ones, and confirm that all data sent to the appropriate departments is accurate.
- Check arriving guests or groups of 3-5 regularly, ensuring the guest details, needs, and price information is right.
- Perform secretarial tasks including writing letters, keeping files organised, sending emails and faxes, etc.
- Never lose sight of a sales opportunity when staying at the hotel.
- Improve the Bookings and Group & Tour teams to optimise income on all inquiries.
- Verify the accuracy of all commissions and ensure fast follow-up.
- Make sure the reasons for any rejected business are filed.
- Verify that all communications have been properly filed with accurate and current information.
- Observe the hotel's credit policy and confirm that all revenue projections are met.
- Respect the supply and price controls for predetermined rooms.
- By using reservation processes, maintain and update customer information and sales data.
- Uphold high standards for visitor service.
- Make sure all of the data entered is accurate.
- To meet operation needs, pay particular attention to team member requirements, including each team member's workload and responsibilities.
- Always keep workspaces neat and orderly.
- Observe all reservation-related company policies.
- Follow all the hotel's established policies and systems.
- Give reservations of high-quality priority.
- Adhere rigidly to brand standards.
- Ascertain that everyone on the team is aware of and complies with the hotel's team member policies.
- Execute any additional reasonable tasks and obligations that have been given to you.
- The Management retains the right to alter this job description at any time, for any reason, and without warning.
Referrals
If you know anyone who may be suitable for the above role, feel free to get in contact with the Mandarin Recruitment team. We will ensure a healthy referral bonus.
About Us
Mandarin Recruitment is a service that helps UK and China businesses & organisations find and source high-quality Mandarin-speaking professionals. We have unparalleled and exclusive channels to the Chinese speaking market, allowing us to be the leading organisation for specialist Mandarin recruitment.
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