Job Description
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We have an exciting opportunity for a Bilingual Resource & Referral Specialist role in a San Francisco-based Non-profit Organization. The organization offers a variety of free programs and workshops to home-based childcare businesses, as well as assistance to parents and carers in developing child development skills. The Resource & Referral Specialist will serve as the primary point of contact for numerous families in the childcare services to assist families with access to high-quality childcare, guiding them in understanding their childcare alternatives and how to access financial support.
Job Requirements:
- Basic understanding of child development or childcare services.
- Bilingual proficiency in both spoken and written English/Cantonese is essential.
- 2 years minimum of professional experience, ideally in the social services sector.
- Capability to provide responsive one-to-one client support.
- Capable of communicating complex processes in simple terms.
- Passion for assisting families from various backgrounds in obtaining quality childcare that fulfills their requirements.
- Background clearance is needed.
- The ability to remain stationary for a long duration of time is required.
- The ability to move around the office, access files, meet with clients, and travel freely is required.
- Requires mental clarity to carry out the listed essential tasks accurately and on time.
Responsibilities
Job Responsibilities:
- Working one-on-one with families to offer education on selecting high-quality childcare, childcare referrals, help with the application process for financial aid, and being adaptive to families via follow-up support.
- Connects families with additional services.
- Takes part in administrative tasks such as call center work, co-location at various locations, and regular rotation.
- As required, offers front desk backup support.
- Systematically evaluates ways to enhance services while tracking family outcomes.
- Shares knowledge with peers across the organization, as well as assists and learns from them, to gain greater insight into services.
- Additional tasks as needed, such as personal assignments (managing in-print materials, providing translation support, etc.).
Referrals
If you know anyone who may be suitable for the above role, feel free to get in contact with the Mandarin Recruitment team. We will ensure a healthy referral bonus.
About Us
Mandarin Recruitment is a service that helps Global businesses & organizations find and source high-quality Mandarin-speaking professionals. We have unparalleled and exclusive channels to the Chinese-speaking market, allowing us to be the leading organization for specialist Mandarin recruitment.
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