Job Description
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We have an exciting opportunity for a Travel Programme Coordinator role in a London education company. The company is looking for a Programme Coordinator to join our Chinese Sales Team. This role will work closely with the Head of China and report directly to the Operations. In this role, the individual will be responsible for driving partnership growth across China at government, commercial, and school levels and will help build a China market-focused team to support our nationwide network, oversee the training of new employees, analyze and track key metrics, and support sales partners by leveraging these metrics.
Job Requirements:
- Proficient in various sales and workflow software, including Monday, WeChat, Zoom, Microsoft 365, and HubSpot.
- Strong leadership and people management skills.
- Possesses financial and commercial insight, excellent data analysis skills, and attention to detail.
- Excellent communication and negotiation skills, with the ability to deliver compelling presentations.
- Goal-oriented with a focus on exceeding KPIs.
- Committed to building positive and long-lasting customer relationships.
- Ability to adhere to standards and procedures, maintain confidentiality, and confidently address inappropriate behavior.
- Skilled in prioritizing, managing time effectively, and multitasking to deliver high-quality work and achieve excellent outcomes.
- Adaptable to fast-paced environments and changing situations.
- Continuously enhance professional and technical knowledge through workshops, research, reading, networking, and participation in professional organizations.
- Fluent in English and Mandarin.
- Willing and able to travel between China and the UK.
- Must hold a valid work visa if not a UK citizen.
- Experience in sales and/or public relations roles in education or travel industries.
- Background in operations management.
- Proven account management experience.
- Skilled in budget preparation and financial management.
- Hold a degree in a business-related discipline.
Responsibilities
Job Responsibilities:
- Maintain relationships with existing accounts while identifying and establishing new accounts through potential sales channels or trade referrals.
- Design and deliver customized sales presentations tailored to meet potential clients' needs.
- Provide daily feedback to the Operations Manager and Head of China using established online systems.
- Address customer inquiries by investigating issues, developing solutions, preparing reports, and offering recommendations to management.
- Support the onboarding process for new employees, schools, and partners.
- Monitor and analyze key metrics, including sales leads and conversion rates.
- Assist sales partners in identifying and connecting with school partners.
- Build and manage relationships with key sales partners, schools, and government bodies to boost productivity and foster long-term partnerships.
- Research and source new suppliers.
- Assist with the documentation and organization of international school trips.
- Plan and execute leadership delegations, including itinerary creation, budget management, proposal development, and reservations.
- Organize and manage student trips, including itinerary planning, budget management, proposal creation, and reservations.
- Maintain detailed records of all key contacts and prospects.
- Support in sales calls to secure and finalize deals.
Referrals
If you know anyone who may be suitable for the above role, feel free to get in contact with the Mandarin Recruitment team. We will ensure a healthy referral bonus.
About Us
Mandarin Recruitment is a service that helps UK and China businesses & organisations find and source high-quality Mandarin-speaking professionals. We have unparalleled and exclusive channels to the Chinese speaking market, allowing us to be the leading organisation for specialist Mandarin recruitment.
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