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Telesales Operator (Chinese and Mandarin Speaking, £22.3K, Food and Beverage Services, Uddingston)

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Job Description

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We have an exciting opportunity for a Telesales Operator role in a Scotland-based Food and Beverage Services Company. The main objective of the role is to efficiently and preemptively develop and sustain relationships with new and current clients.

Job Requirements:

  • Good general education.
  • Strong organizational and communication skills.
  • Initiative in problem-solving situations.
  • Adaptability to a dynamic and changing environment.
  • Strong influencing and persuading abilities.
  • Ability to develop and maintain positive working relationships at all levels.
  • Target-focused with a proactive.
  • Experience in a telesales production selling environment.
  • Strong background in business-to-business/telesales sales.
  • Experience within a warehouse operation/transport environment.
  • Experience working in a target-driven environment is desirable.
  • Demonstrated ability to handle high call volumes daily and meet monthly targets and objectives.
  • Confidence in dealing with individuals of all levels over the telephone and email is desirable.
  • Essential: IT literate.
  • Fluent in English.
  • Proficiency in Chinese and Mandarin is desirable but not essential.

Responsibilities

Job Responsibilities:

  • Re-canvassing existing advertising customers.
  • Being fully knowledgeable about all stock.
  • Participating in training, development activities, and performance reviews as required.
  • Meeting outgoing call productivity targets in line with department minimum standards.
  • Ensuring individual weekly/monthly sales targets are achieved.
  • Entering all customer orders, alterations, and cancellations into the computer system.
  • Ensuring all order details are read back to the customer from the confirmation screen for all bookings.
  • Offering all relevant products and associated offers where appropriate.
  • Building strong relationships.
  • Engaging in business-to-business selling.
  • Handling high call volumes daily and meeting monthly targets and objectives.
  • Proactively closing deals, cross-selling, and retaining business.
  • Daily interaction with clients.
  • Daily face-to-face interaction with colleagues and management.
  • Attendance at telesales meetings as required.
  • Assist the Telesales Supervisor in achieving targets.
  • Monitor performance indicators.
  • Maintain a personal development plan, reviewed at regular intervals.
  • Align with company objectives.
  • Meet client objectives.

Referrals

If you know anyone who may be suitable for the above role, feel free to get in contact with the Mandarin Recruitment team. We will ensure a healthy referral bonus.

About Us

Mandarin Recruitment is a service that helps UK and China businesses & organisations find and source high-quality Mandarin-speaking professionals. We have unparalleled and exclusive channels to the Chinese speaking market, allowing us to be the leading organisation for specialist Mandarin recruitment.

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