Application Claims Analyst (Cantonese and-or Mandarin Speaking, $95k, Hospitals and Health Care, Daly City)

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Job Description

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We have an exciting opportunity for an Application Claims Analyst role San Francisco-based community health center. This nonprofit community health center provides a range of patients, the majority of whom are uninsured or low-income, with comprehensive, linguistically competent, and culturally sensitive healthcare services. The Application Claim Analyst is responsible for ensuring that the Epic Professional Billing product is deployed, managed, and utilized in a successful and effective way.

Job Requirements:

A 4-year degree from a recognized institution is required, but 4+ years of appropriate work experience can be substituted.
A master's degree is preferable.
At least 2-4 years of expertise supporting applications in a clinical setting, ideally billing applications.
1+ year of training and support experience, including writing training and guidebooks.
It is necessary to have Epic accreditation in professional billing or to be willing to get it within 6 months of joining.
An understanding of the FQHC claims framework is required.
Proficient in Microsoft Office, Excel pivot tables, Visio process diagrams, and PowerPoint presentations.
Excellent analytical and problem-solving abilities, as well as the ability to evaluate complex billing scenarios and develop effective solutions.
Must be able to communicate, read, and write in English fluently.
Chinese fluency (Cantonese and/or Mandarin) is desirable.
Fluency in another language is advantageous.

Responsibilities

Job Responsibilities:

Use Epic to support setups and system configurations.
FQHC-compliant professional billing product.
Identification and implementation of requested system changes, as well as complex trouble ticket resolution with vendor tech support.
Directing the development and testing of the system, designing workflows, and examining other technical problems with the Epic software.
Attending site visits and other integrated sessions to gain an understanding of operational needs to set the direction for organizational workflows.
Supporting and overseeing the process of continuous quality improvement, which includes troubleshooting programs and answering questions.
Find and address quality issues systematically.
Be in charge of workflow, training, and/or system configuration improvements during design, implementation, and maintenance.
Analyzing, evaluating, and recommending upgrades to the system's functionality.
In addition to periodically assessing the status of projects and issues, leadership and also provide project management, coordination, and management as needed.
Act as a go-between for end users, third parties, and Epic representatives.
Producing and maintaining documentation, such as internal procedure manuals and end-user paperwork.
Aid in employee training and mentors junior staff members.
Other job responsibilities as directed by manager or supervisor.

Referrals

If you know anyone who may be suitable for the above role, feel free to get in contact with the Mandarin Recruitment team. We will ensure a healthy referral bonus.

About Us

Mandarin Recruitment is a service that helps Global businesses & organisations find and source high-quality Mandarin-speaking professionals. We have unparalleled and exclusive channels to the Chinese speaking market, allowing us to be the leading organisation for specialist Mandarin recruitment.