Customer Success Security Engineer (Mandarin Speaking, £46K, Computer and Network Security, London)

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Job Description

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We have an exciting opportunity for a Customer Success Security Engineer role in a Computer and Network Security company. We offer a suite of AI-powered, cloud-delivered security products that are easy to deploy and manage while providing the highest level of security. The Customer Success Engineer will collaborate with national and international organisations to design, implement, and manage network security solutions that are deployed globally.

Job Requirements:

Extensive technical expertise in network security principles and procedures.
Solid written and interpersonal skills, as well as presentation abilities in both English and Taiwanese Mandarin.
Outstanding project management, stakeholder management, and communication skills with a focus on converting business needs into technological solutions.
A minimum of 3 years of experience implementing large-scale solutions for enterprise clients.
Self-motivated and proactive team member.
Capability to travel up to 30% of the time.
A bachelor's degree or higher in computer science or a related field is required.
Experience designing and implementing global WAN and hub network topologies (SD-WAN).
A dedication to building relationships with customers.
Ideally, you have prior Taiwanese work experience (working with clients).

Responsibilities

Job Responsibilities:

Demonstrated basic understanding of the company's services.
Discuss requirements with the technical staff of the customers.
Recommend best practices and create large-scale solutions.
In collaboration with the customer, set up and deploy services.
Accept new customers and promote the successful adoption of services.
Provide first-rate technical support for challenging customer requests.
Serve as the customer's voice for product management and engineering.
Participate in active customer service boards and lead customer meetings and interactions.
Collaborate closely with our sales teams to assist with existing customer upsell opportunities.
Participate in the Mission Control organisation to ensure that our entire customer base runs smoothly.

Referrals

If you know anyone who may be suitable for the above role, feel free to get in contact with the Mandarin Recruitment team. We will ensure a healthy referral bonus.

About Us

Mandarin Recruitment is a service that helps UK and China businesses & organisations find and source high-quality Mandarin-speaking professionals. We have unparalleled and exclusive channels to the Chinese speaking market, allowing us to be the leading organisation for specialist Mandarin recruitment.