Client Relations Representative (Bilingual English - Cantonese Speaking, $51k, Non-profit Organizations, San Francisco)

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Job Description

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We have an exciting opportunity for a Client Relations Representative role in a San Francisco-based Non-profit Organization. The organization offers a variety of free programs and workshops to home-based childcare businesses, as well as assistance to parents and carers in developing child development skills. Utilizing a multi-line telephone system in a busy, client-centered office setting, the Client Relations Representative will deliver exceptional customer service to all clients and agency staff both over the phone and in person.

Job Requirements:

A high school diploma is required.
Experience as an Administrative Assistant for at least 2 years is required.
Bilingual fluency in written and spoken English/Cantonese is advantageous.
Exhibits sound judgment and punctuality.
Possesses a positive attitude, a professional demeanor, and a high level of energy.
Effective in a high-stress, quick-paced environment.
Communication and problem-solving skills in a wide range of settings with a diverse population.
Capability to work effectively with multiple-line phones, voice mail, mail machines, and fax machines.
Understanding of PC Windows, Outlook E-mail, and Microsoft Office.
A background clearance is essential.
Ability to sit at a desk for long periods.
The ability to stand for long periods.
Possess the capacity to communicate verbally in person or over the phone at normal room volume levels.
Ability to bend, stoop, walk, and reach overhead with physical agility while lifting and carrying up to 10 pounds.
Ability to think clearly and quickly enough to carry out the essential duties of the job; to assess situations and draw accurate conclusions.

Responsibilities

Job Responsibilities:

Communicate with all guests and callers politely and professionally.
Answers multiple phone lines for the agency and operates the voicemail system.
Screens and forwards calls, and/or accurately records and forwards messages.
Receives electronic or paper communications from customers or partner agencies and routes them to the appropriate staff/department.
Maintains the privacy of the clients and staff.
All walk-in clients are received in the reception area, and guests are directed to appropriate areas or staff as needed.
Clients are introduced to online resources.
Answers questions about the programs and services offered by the agency demonstrate understanding of them, and, as necessary, will direct them to the right person.
Ensures that the lobby, including the kids' play area and desk areas, is always clean, safe, and orderly.
observes for safety in public areas.
As necessary, keeps an eye on the flow of visitors and issues visitor passes.
Explains the evacuation process and takes part in it.
Maintains and updates a list to track the daily availability of agency personnel.
Attends meetings of the Subsidy Department and other subsidy meetings as needed.
Informs the Operations Manager and/or IT Manager of any phone or office machine problems.
Enters data into the Brightpearl database and distributes diapers to qualified clients.
Will occasionally use several different databases or programs (like CalWIN, Launchpad, ELSF, and others).
Other relevant duties may be assigned.

Referrals

If you know anyone who may be suitable for the above role, feel free to get in contact with the Mandarin Recruitment team. We will ensure a healthy referral bonus.

About Us

Mandarin Recruitment is a service that helps Global businesses & organisations find and source high-quality Mandarin-speaking professionals. We have unparalleled and exclusive channels to the Chinese speaking market, allowing us to be the leading organisation for specialist Mandarin recruitment.