Job Description
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We have an exciting opportunity for an Audio & Technical Support Desk Technician role in a Music company based in Hertford. It is a pioneering and award-winning creative music agency that curates soundtracks for luxury brands, hotels, high-end retail, auto manufacturers, premium airlines, F&B concepts, clubhouses, and wellness concepts, each with its 'signature sound' that reinforces specific brand values. To join the team and work on all facets of the music delivery and support systems, they are seeking a dynamic individual. This is a diverse role that would suit someone interested in music production, content delivery, and customer support.
Job Requirements:
- Ability to work with databases, spreadsheets, and software with confidence.
- Good organisational abilities and the capacity to work under pressure are required.
- Extensive attention to detail.
- Capable of thinking and acting quickly, suitable for high-level customers.
- Excellent ear for musical nuances.
- A thorough understanding and passion for music are essential.
- Quick and effective music editing abilities.
- The capacity to follow intricately reasoned steps and to quickly adapt to shifting standard operating procedures.
- Responsible and trustworthy.
- Capable of multitasking and learning new software platforms quickly.
- Self-motivated, capable of managing time and working on own initiative.
- Efficient communication and customer support skills are required because daily contact with customers at all levels of management is needed.
- Discreet, responsible approach to professional and personal growth.
- Polite, upbeat, and welcoming.
- Experienced in customer service.
- Proven track record of dealing with technical issues ranging from intermediate to advanced.
- Knowledge and abilities in the basics of programming.
- Audio file editing skills are required, preferably with Sound Forge software.
- Fundantlame networking skills, including knowledge of WIFI networks.
- Understanding of operating systems like Windows and Android.
- Experience configuring and troubleshooting PC systems.
- An understanding of audio-visual equipment would be advantageous.
Responsibilities
Job Responsibilities:
- Reconfiguring new audio tracks with the aid of the Sound Forge program and getting new songs ready for our content administration system.
- Review and editing of objectionable material from recently added music tracks to the library.
- Creating and updating related meta-data for newly added tracks to the music library.
- Assisting in the upkeep of the central music database by accurately entering data related to music tracks.
- Supporting the online and CD-based distribution of content.
- Helping with the publication of music updates.
- Track volume levelling as necessary.
- Quality control, BPM calculations, and track verification.
- Assisting with the release of music updates.
- Supporting the helpdesk and scheduling for clients over the phone, email, and dial-in connections.
- Giving immediate assistance.
- Calls are being recorded.
- Identifying and fixing issues with media players for PCs and tablets across all product lines.
- Capturing fault data accurately and overseeing the resolution of problems.
- Investigating and resolving in-depth technical issues with software systems in collaboration with senior team members.
- Communicating with customers to fully comprehend the configuration, setting, and environment that the system is operating in to find any possible environmental causes
- Accountability for timeliness of resolution.
- Supporting and updating the music department as needed.
- Maintaining close communication with the Account Management teams to stay informed of the status of fault-finding efforts and their results.
- Helping to build and configure media players for client websites.
- Helping with the Workshop queue management.
Referrals
If you know anyone who may be suitable for the above role, feel free to get in contact with the Mandarin Recruitment team. We will ensure a healthy referral bonus.
About Us
Mandarin Recruitment is a service that helps UK and China businesses & organisations find and source high-quality Mandarin-speaking professionals. We have unparalleled and exclusive channels to the Chinese speaking market, allowing us to be the leading organisation for specialist Mandarin recruitment.
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