Job Description
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We have an exciting opportunity for a Customer Service Representative role in a Financial Services company. It is a financial technology business that complies with the regulatory requirements and is dedicated to giving investors a transparent and practical CFD trading experience. The customer service representative is essential to ensuring customer satisfaction since they provide bilingual support to the client and guarantee that all of their questions and problems are promptly answered.
Job Requirements:
- A bachelor's degree is preferred.
- Preferable: 1 year of customer service experience.
- Proficient in both Mandarin and English.
- Able to offer professional assistance through internet communication channels.
- Exceptional verbal and written communication skills.
- Commitment to long-term professional development and career progress.
- Problem-solving and critical thinking abilities.
- Ability to operate under pressure.
- Interested in learning more about the financial markets, the CFD sector, and the company's trading platform.
- A strong sense of integrity.
- Flexible and cooperative.
Responsibilities
Job Responsibilities:
- Giving our customers the highest calibre service possible through email and other online communication methods.
- Proactively responding to client inquiries regularly, fully committed, and determined.
- Utilize your knowledge and experience to not only see flaws or possible issues but to also swiftly offer a creative solution suited to the clients' or company's demands.
- Effectively elicit and comprehend the needs of our clients.
- Assuming responsibility for discovering business opportunities and ways to enhance the client experience, exceeding expectations in terms of customer service.
- Proactive communication with many departments to help with our client's inquiries.
Referrals
If you know anyone who may be suitable for the above role, feel free to get in contact with the Mandarin Recruitment team. We will ensure a healthy referral bonus.
About Us
Mandarin Recruitment is a service that helps UK and China businesses & organisations find and source high-quality Mandarin-speaking professionals. We have unparalleled and exclusive channels to the Chinese speaking market, allowing us to be the leading organisation for specialist Mandarin recruitment.
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