Job Responsibilities:

• Receive all incoming calls and try your best to resolve first-call issues.
• Make sure that all incoming emails are reviewed and responded to appropriately.
• Investigate and promptly and effectively address customer issues. To guarantee that issues are escalated to the appropriate department or agency if they cannot be handled.
• Using MS, keep detailed and accurate customer service records.
• Keep hidden and protect any records that include sensitive information, including money.
• To ensure a basic understanding of all pertinent technology and services offered by the organisation, learn, maintain, and upgrade your knowledge.
• Inform clients of any product orders, including any delays or changes in delivery, promptly.
• Use a range of techniques, such as contacting the customer, sending an SMS, or emailing the client, to ensure that all orders are successfully accepted by the clients.
• Respond to requests for Change of Ownership and Change of Name in a timely and professional manner.
• Assist clients with the Datman Account Registration & Verification Process
• Make active outbound phone calls to clients to do daily check-ins and schedule SMS/email campaigns.
• All inbound inquiries should be resolved on the first call, and escalation should be finished when necessary.
• Enter all client information into MS.

Referrals

If you know anyone who may be suitable for the above role, feel free to get in contact with the Mandarin Recruitment team. We will ensure a healthy referral bonus.

About Us

Mandarin Recruitment is a service that helps UK and China businesses & organisations find and source high-quality Mandarin-speaking professionals. We have unparalleled and exclusive channels to the Chinese speaking market, allowing us to be the leading organisation for specialist Mandarin recruitment.