Job Responsibilities:

•    Complete accountability for managing the connection with the Key Accounts.
•    Managing client outcomes per the SOPs in place, keeping SOP compliant with AEO (Authorised Economic Operator) regulations and other specifications, and adhering to customer SOP.
•    Developing, with others, solutions when necessary, and engaging with Key Accounts in standard forms for both normal operational and commercial concerns as well as for exceptions when they occur.
•    Delivering weekly and quarterly service performance reports to the client in the specified report formats.
•    Making strategic and tactical strategies with the rest of the team to increase revenue and profitability with the Key Account and other accounts.
•    Creating and sustaining connections with each important team member is necessary to concentrate on the major account demand.
•    Explore, attract, and build new business with potential vendors, partners, and SMEs.
•    Creating and maintaining a consistent supply pipeline for new business and reporting appropriately.
•    Reporting the following to the client every day or as needed:
          •    Carrier Transit Report
          •    Air Capacity Report
          •    Peak Season Daily Report
          •    New Biz Launch Daily Report
          •    Peak Preparation Plan
          •    Peak Forecast Alignment
•    Finish and submit Catchup Calls, WBR, and QBR.
•    Manage, report, and assess all related business activities, as well as operational effectiveness for:
           • The price of air freight, long-distance travel, and recurring fees
           • Return performance, U-returns, and C-returns
           • The expenses involved as well as Covid and other external effect factors
           • Complaint procedures, substance, and format; and complaints;
           • Commercial and billing problems with HKG 7, reporting to the key account and internally
•    To develop these new possibilities, identify internal new opportunities, explore them with others on the team, and increase contact coverage.
•    Find new business prospects for clients who are co-loaders, wholesalers, partners, and SMEs for import and export.
•    Putting in place organisational procedures for the CRM department, prospecting, and client reporting.
•    Participate in the creation and enhancement of systems, including software from other parties.
•    Make sure all CRM, sales contracts, and business sales policies are strictly followed.
•    Internal reporting in accordance with corporate standards and specifications, fulfilling all deadlines
•    Providing necessary assistance to other employees of the organization with relevant reports, costings, and administration.
•    Ensure timely and accurate daily customer reporting.
•    To establish and uphold professional standards in all client- and employee-related interactions, and to collaborate effectively with other departments and outside partners.
•    Follow the company's internal and external communication norms of behaviour for all employees.
•    To create short- and medium-term strategies with other business members to boost productivity within a set of parameters and service delivery quality.
 

Referrals

If you know anyone who may be suitable for the above role, feel free to get in contact with the Mandarin Recruitment team. We will ensure a healthy referral bonus.

About Us

Mandarin Recruitment is a service that helps UK and China businesses & organisations find and source high-quality Mandarin-speaking professionals. We have unparalleled and exclusive channels to the Chinese speaking market, allowing us to be the leading organisation for specialist Mandarin recruitment.