Job Description
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We have an exciting opportunity for a Customer Support Agent role in a Financial Services company. It is a direct access FX brokerage company that sells powerful yet user-friendly direct access trading technology to institutional investors, professional wealth managers, and internet investors. It is seeking to hire a Customer Support Agent with some fundamental knowledge of FX to deliver excellent customer support.
Job Requirements:
- Bilingual proficiency in both English and Mandarin, spoken and written.
- A bachelor's degree is required.
- Excellent communication abilities, both written and spoken.
- Committed to offering customers a memorable experience.
- Basic understanding of the MT4 and cTrader platforms in the forex market.
- Preferable is prior customer support experience in sales, help desks, and/or office settings.
- Salesforce knowledge is a bonus.
- Preferable: 1 year of FX/trading experience.
- 1 year of experience in customer relationship management is preferred.
Responsibilities
Job Responsibilities:
- Provide live chat help for consumers through a ticketing system.
- Identify and resolve issues with digital solutions.
- Recognize problems that need professional help, then escalate them as necessary.
- Provide precise and understandable instructions whenever a user requires written communication.
- Interact with clients to resolve problems with account applications.
Referrals
If you know anyone who may be suitable for the above role, feel free to get in contact with the Mandarin Recruitment team. We will ensure a healthy referral bonus.
About Us
Mandarin Recruitment is a service that helps UK and China businesses & organisations find and source high-quality Mandarin-speaking professionals. We have unparalleled and exclusive channels to the Chinese speaking market, allowing us to be the leading organisation for specialist Mandarin recruitment.
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