Job Description
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We have an exciting opportunity for a Chinese national experienced Recruitment Manager- UK Universities role in an Education Administration Programs agency based in London. By acting as a link between higher education colleges in the United Kingdom and potential students, the firm is a proud representation of the UK's higher education institutions. The job holder will work as a recruitment manager on the administration, management, and growth of China market student recruitments.
Job Requirements:
- UK degree or A level or comparable degree or expertise in English and mathematics is required.
- 2 years of relevant field experience / international admission (required).
- 3+ years of counseling, sales, and marketing experience in the education industry.
- A track record of general administration and related field experience is required.
- Working experience in a customer-focused setting.
- Thorough understanding of data management regulations and best practices, including information freedom and data protection.
- Capable of directing Chinese marketing strategies.
- Outstanding verbal and written communication abilities.
- Maintain a professional demeanor.
- Customer Focus is dedicated to providing high-quality client service and is willing to continuously improve the customer experience.
- Problems and concerns are dealt with promptly.
- Capable of being helpful and supportive of other team members, as well as taking advice from colleagues.
- Prioritize job duties and prepare to meet and be well organised.
- Capable of working efficiently under pressure.
- Capable of working in a fast-paced setting.
- Flexible, versatile, and prepared to work on evenings and weekends with certain overnight stays occasionally.
- Willingness to participate in training.
- Computer savvy with knowledge of MS Word, Excel, and email programmes.
- A competent database and reporting tool user.
- Ability to work quickly and accurately, as well as examine students' personal statements.
Responsibilities
Job Responsibilities:
- Manage the admissions procedure of a portfolio of curricula in close collaboration with institutions and overseas students, using agreed-upon criteria and assisting institutes in making consistent and fair admissions choices.
- Manage CRM management, phone and email inquiries from prospects, their parents, instructors, and advisers independently and promptly.
- Keeping records on EMS Pro, creating tasks, assisting customers in completing their admission, and updating institutions Spec sheet by using reporting tools as needed.
- Process all incoming applications, validating applicants' credentials and eligibility, following institutions' application processing procedures, forwarding it to the appropriate institutes, and following the standard presentation.
- Assist admissions officers in making timely and transparent offers that appropriately reflect the veracity of applicant judgments and authenticity.
- Track applicant replies to choices and offers data on application status and process to partner institutes and specific Departments.
- Examine and confirm the fees, application intake, and categorization.
- Ensure that proper procedures are followed when handling fraudulent applications, candidates with criminal records, and under-age candidates.
- Ensure that proper procedures are followed when dealing with overseas students who require visas in line with the most recent rule and regulations.
- Maintain constant contact with both students and admissions officials at specific institutes.
- Accepting the concerns expressed by clients without prejudice.
- assisting customers in gaining a better knowledge of their problems.
- Handle all inquiries courteously and helpfully (by phone, email, letter, fax, in person, and face to face).
- Monitor the Request Tracker (web-based inquiry system) queues, and lead and assist in the collection of data for all admissions queries.
- Assist the team in organising education fairs, open days, seminars, institute training, and any other relevant trips.
- Assist with the creation and dissemination of PR materials, as well as the maintenance of online pages.
- Assist with the reviewing and updating of all admission-related data.
- Gathering course information, pricing structure, list of partner institutes, intake deadline, and entry requirements for the forthcoming intake.
- Developing trusting and respectful relationships with partners and clients;
- In the absence of the PA to the executive office personnel, fill in.
- Assist with on-the-job training for new employees.
- Follow-up and initiative for all previous, present, and potential clients' files.
- Maintain a clean and well-organized work environment.
- Process expenses and bills.
- Filing, photocopying, scanning, and obtaining office supplies as needed.
- Attend training sessions and take minutes during meetings.
- Check Visitor registration forms regularly.
- Any other ad hoc duties.
Referrals
If you know anyone who may be suitable for the above role, feel free to get in contact with the Mandarin Recruitment team. We will ensure a healthy referral bonus.
About Us
Mandarin Recruitment is a service that helps UK and China businesses & organisations find and source high-quality Mandarin-speaking professionals. We have unparalleled and exclusive channels to the Chinese speaking market, allowing us to be the leading organisation for specialist Mandarin recruitment.
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