Job Description
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We have an exciting opportunity for a Customer Service Representative role in a Logistics & Supply Chain firm situated in Hong Kong The firm is a multinational logistics services organisation that operates in several locations, including APAC and Europe. It is currently seeking to hire a Mandarin and English speaking experienced person to fill this role.
Job Requirements:
• Bachelor's degree
• 1/2 years of customer service experience in the Freight Forwarding / Transportation business
• Outstanding customer service experience
• Excellent verbal and literal abilities in Mandarin and English
• Understanding of Incoterms and payment terms
• The ability to adhere to established norms and standards while learning new duties, assignments, and processes
• Strong organisational and time management abilities, as well as the demonstrated ability to function in a fast-paced atmosphere with time-sensitive deadlines, are necessary
• Computer abilities, particularly knowledge of the MS Office Suite
Responsibilities
Job Responsibilities:
- Coordination and management of import/export shipments by bridging and acting as a liaison between suppliers, partners, and clients;
- Take care of the necessary import and export documents;
- Make reservations with transportation companies and airlines;
- Issue and process Airway Bills;
- Follow-up with consumers and update them of their booking and delivery statuses;
- Reduce the complexity of logistics throughout the import/export process.
- To write an analysis report, you must have a strong understanding of Microsoft Office software.
- Creating support tickets to track and resolve client concerns
- Investigating and addressing customer concerns, followed by the closure of support tickets
- Keeping a client information database
- When required, escalate inquiries to the relevant team
- Checking the availability of services
- Customer input is used to improve the organization's services
- Shippers should be supported in a timely, efficient, thorough, and customer-oriented manner
- Collaborate with other customer support teams to provide consistent and high-quality service
- Actively seek answers to client demands, highlighting trends to leadership, and proposing creative ideas on behalf of the customer experience
- Ascertain that customer quotations are accessible
- Arrange bookings based on customer needs and communicate with clients with unique client service requests
- Prepare and disseminate customer tracking reports, as well as coordinate KPI reporting
- Close and examine the file to confirm that all internal protocols are followed
Referrals
If you know anyone who may be suitable for the above role, feel free to get in contact with the Mandarin Recruitment team. We will ensure a healthy referral bonus.
About Us
Mandarin Recruitment is a service that helps UK and China businesses & organisations find and source high-quality Mandarin-speaking professionals. We have unparalleled and exclusive channels to the Chinese speaking market, allowing us to be the leading organisation for specialist Mandarin recruitment.
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