Job Description
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We have an exciting opportunity for an Account Manager, China role in an Internet company based in Ulverston. The company is a completely localised global marketplace where buyers from all over the globe may buy items from sellers all over the world. The company is looking for an experienced individual to join its team to manage merchants on the platform and serve as the primary point of contact for Chinese accounts.
Job Requirements:
- Strong business acumen or previous expertise in B2B and/or Account Management positions.
- Mandarin (both written and spoken) fluency.
- Knowledge of Chinese communication platforms, such as WeChat.
- Salesforce experience.
- Excellent stakeholder management and communication abilities, as well as the ability to customise communication to a diverse set of stakeholders.
- Highly motivated, competent to work under pressure and manage several tasks and communication channels at the same time.
- Analytical and organisational abilities must be demonstrated.
- The capacity to handle difficult client connections and to develop excellent client working relationships.
Responsibilities
Job Responsibilities:
- Identify possibilities for Chinese account development and growth, and persuade merchants to make adjustments to enhance their efficiency and income.
- Execute account reviews on requests for top-performing and typical Chinese accounts.
- Promote the use of the company's marketing tools.
- Keeping typical account attrition to a minimum by coordinating with other departments.
- Identify shops with significant cancellation rates and collaborate with them to address the triggers behind this.
- Coordinate with other departments to detect and correct any duplicate or unlicensed product concerns.
- Inform retailers on recent developments, corporate updates, and any modifications to terms and conditions.
- Use the Account Management scores to categorise merchants based on Data Science data, and then adapt communication to each segment.
- Manage CRM data for salesforce Chinese accounts and ensure proper relationship administration for all other store accounts.
- Generate and gather Case Studies and Testimonials with Regular Account involvement that may be used in marketing activities and to sell Marketing Tools.
- Interact with any merchants deemed 'unsustainable' by Data Science and push them to make improvements so that Data Science can design ad campaigns.
- Handle any inbound retailer enquiries for Chinese accounts, as well as any difficulties with Chinese accounts forwarded to Account Management by other teams.
Referrals
If you know anyone who may be suitable for the above role, feel free to get in contact with the Mandarin Recruitment team. We will ensure a healthy referral bonus.
About Us
Mandarin Recruitment is a service that helps UK and China businesses & organisations find and source high-quality Mandarin-speaking professionals. We have unparalleled and exclusive channels to the Chinese speaking market, allowing us to be the leading organisation for specialist Mandarin recruitment.
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