Job Description
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We have an exciting opportunity for a Customer Service Representative role for a capacity of 12 persons in a Financial Services company. The company is a worldwide crypto exchange platform that aspires to become the world's largest digital ecosystem and to accelerate crypto acceptance among the general public. The position is open for 6 persons at each shift from 8-5 pm and 2-11 pm.
Job Requirements:
- Some Hong Kong workplace experiences.
- Reading and writing in Mandarin are both required skills.
- A real interest in FinTech is required, as is past expertise with cryptocurrencies, blockchain, or foreign exchange.
- Knowledge of customer service software (preferably Zendesk or Salesforce).
- Working experience in a quickly growing, fast-paced start-up environment.
- A natural communicator and fast thinker who feels comfortable speaking with clients via the call, live chats, and email.
- A person who is very driven, diligent, and careful.
- Capable of using effective questioning, problem-solving, and grievance redressal techniques.
- Excited and energetic, with a "can-do" approach.
- A social person who likes establishing client relationships and co-workers.
- A sincere desire to give world-class customer service.
- Capability to operate in a high-pressure, results-oriented setting.
Responsibilities
Job Responsibilities:
- You will be responsible for making an effective and strong overall impression on clients as their initial point of contact.
- Supporting major clients by phone and email, as well as assisting with any questions or difficulties that may occur.
- First-line assistance for any existing clients.
- Taking responsibility for user issues and aggressively resolving them.
- Assisting clients in maintaining and improving their expertise, as well as creating content to be shared among co-workers and clients.
- Tracking and monitoring payment transactions for critical clients.
- As needed, suggesting changes to internal procedures.
- Making a contribution to the global support strategy.
- Answering questions about products, processes, and operations.
- Escalating bugs and reviews to respective teams.
Referrals
If you know anyone who may be suitable for the above role, feel free to get in contact with the Mandarin Recruitment team. We will ensure a healthy referral bonus.
About Us
Mandarin Recruitment is a service that helps UK and China businesses & organisations find and source high-quality Mandarin-speaking professionals. We have unparalleled and exclusive channels to the Chinese speaking market, allowing us to be the leading organisation for specialist Mandarin recruitment.
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